Order Processing Time
All orders are processed within [insert processing time, e.g., 1-3 business days]. You will receive a confirmation email once your order has been processed and is ready for shipment.
Shipping Methods
We offer several shipping options to meet your needs:
- Standard Shipping: [insert estimated delivery time, e.g., 5-7 business days]
- Express Shipping: [insert estimated delivery time, e.g., 2-3 business days]
- International Shipping: Delivery times vary based on location; please refer to the shipping options at checkout.
Shipping Rates
Shipping rates are calculated at checkout based on your location and selected shipping method. We occasionally offer free shipping promotions; please check our website for current offers.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package until it arrives at your door.
Delivery Issues
If you experience any issues with the delivery of your order, such as delays or missing items, please contact our customer service team at [email protected]. We are here to help resolve any problems.
International Orders
For international shipments, please note that customs fees, duties, and taxes may apply based on your country’s regulations. These charges are the responsibility of the customer and are not included in the shipping cost.
Lost or Stolen Packages
Secret Pijamas is not responsible for lost or stolen packages once they are marked as delivered. If your package is lost or stolen, please contact your local postal service or courier for assistance.
Contact Us
If you have any questions regarding shipping or delivery, please reach out to our customer service team at [email protected]. We’re happy to assist you!